Armsec Support Forum

General discussion of network (IP) and analogue security cameras, NVRs / DVRs, remote viewing software and other video security equipment and accessories.

 

Here you can find useful information about a wide range of topics ranging rom the practical considerations on the selection, installation and maintenance of video security systems, to queries about specific brands (HikVision, Milesight, Dahua, Samsung (Wisenet), Trikdis etc.) and any technical FAQs about networking, PoE, models compatibility, IR and low light sensors capability, video analytics and face recognition features etc.

 

We regularly post updates about new product announcements, recommendations and practical tips, technological innovations as well as a vault of other useful information for people who are as passionate about security and video security in particular as we are. If you would be interested to receive regular updates, click here to subscribe.

 

If you cannot find a thread that provides an answer for what you are after, then we invite you to make a new post, which after being reviewed by our moderator, will be made available for other users to comment on.

 

If you have an issue related to an order you made with us or otherwise require technical support / consultation whether pre-sale or after-sale, then please use the Contact Us section to get in touch with us directly and out customer care team will be pleased to assist with any questions you may have.

Oct 12, 2018

Adding a Camera to Hik-Connect

7 comments

Edited: Aug 8

In this guide we will have a look at how to quickly add and manage your camera via Hik-Connect, Hikvision’s device management software.

Prepare your devices and Hik-Connect

 

Download the latest version of Hik-Connect & upgrade your devices to the latest firmware version (we looked at how to do so in here).

Method 1 - Adding devices via Hik-Connect APP

 

Step 1 – Open Hik-Connect app on your smartphone

Step 2 – Go to Home interface an tap the plus (+) icon at the top right corner

Step 3 –Tap ‘Add by scanning QR Code’ (make sure to give permission for the App to use the camera of your smartphone)

Step 4 – Scan the QR of your device

 

 

NB! If you are not able to successfully add a device by scanning a QR code, you can instead use the manual input procedure to add your device. To do so, you need to input:

 

  1. Device domain name

  2. Server Port number

  3. HTTP Port Number

  4. User Name & Password

 

 

Method 2 – Adding you device via browser

 

If you are not able to use the App (which we would recommend in most cases) you can add your device via Browser:

 

Step 1 – Type ‘www.hik-connect.com’ in your browser.

 

 

Step 2 – Log-into your account using your username and password.

 

 

Step 3 – Go to Device Management

Step 4 – Click Add; Input your device Serial no. then click Search (make sure that the device is powered on and connected to the Internet).

 

 

Step 5 – Input your device verification code, then click Add to finish.

 

#Hikvision #HikConnect #Firmware

Hey

 

I can't able download the Hik-connect - it says ~This application is unavailable in your country or region'. I am in London.

 

 

Hey

 

I can't able download the Hik-connect - it says ~This application is unavailable in your country or region'. I am in London.

 

 

Aug 8

Hi Goerge

 

Are you using iPhone and App Store? If so you may need to change your settings to switch your App Store to UK market,

 

Are you able to dowloan any other app?

@Armsec Actually, no it says the same thing If I try to download any other app as well (I am sure I donloaded something just a couple of days ago and it was ok). Do you know how do I change the settings?

Thanks

Load more replies
New Posts
  • The situation I had was that I wanted to set the camera in a portrait orientation so that I can view part of the house and a narrow long driveway. After a few minutes on the phone with Armsec (massive thanks for that guys!) I’ve got it all sorted. So I thought that I would make this post for whoever may be interested in doing the same! I had a dome camera with a 3-axis adjustable lens. So the first thing I did was to pull the cover off and rotated the lens. It sorted half of the problem – now I could see the whole driveway but I had to turn my head side-ways to view it. So the next thing I did was to use what Hikvision calls ROTATE MODE and, as the name suggests, it flips the picture by 90°. Unfortunately, for some reason, the mode was disabled (greyed out) and I could not change it. So this is where the tech help was handy – following their instructions I updated the firmware (I wont go into detail here as I’ve seen there is a post on this already) and then temporarily switched off the default H.264+ compression in the Camera Configurations. I then rotated the picture! PS: Once you’ve flipped the picture you can set H.264+ back on if you choose to do so. Hope this helps!
  • We have recently had a few clients who have experienced some issues with PoE plugs on the pigtail of their Hik cameras, which resulted in the PoE connector failing to supply power / transmit signal. Typically, the problem appears after the PoE connector has been used outdoors for a couple of years without a proper waterproof insulation. Less often, the issue can be caused by physical damage, faulty waterproof and simple wear and tear. Unfortunately, Hikvision does itself provide any spare PoE connector replacements, so you will have to do a bit of a workaround. The process itself is, however, quite simple and does not require any prior engineering experience. So, here we will look at what you need to do if you have this issue. Step 1 – Make sure that you have all the necessary tools To get your camera up and running, you will need: Crimping tool Punch Down tool Cat5/6 Junction Box (punch-down type) Step 2 – Cut off the faulty PoE Connector Using a utility knife (or just a sharp knife) snip off the PoE connector on the camera, ideally as close to the connector itself as you can to leave you with a long enough cable. Step 3 – Strip an inch of the cable Using the crimper, strip back an inch of the cable to expose the 8 coloured wires within. Step 4 – Identify your wiring colouring Depending on the model you have the colouring may not follow the standard colouring, so you need to work out what wire colouring your model follows. You will need to use the wiring pattern of the T568B standard . Older Hikvision devices use the following colouring: Newer models may have the following colour scheme correspondence: Step 5 – Punch the wires into the corresponding slots Using the punch-down tool, place the exposed wires into the corresponding slots in the junction box (using the colour scheme tables above). The end result should look something like this. Step 6 – Connect the other RJ45 to the junction To complete the process, connect the other network cable to the junction. #Hikvision; #DIY; #PoE.
  • The process for resetting your Hikvision camera to default manufacturer’s settings depends on whether or not your camera has a push resent button. Most Hikvision camera that come with an in-built SD card slot (EDGE Memory) have a push button. In Hikvision model nomenclature the Edge memory is denoted by the letter ‘F’ (for Flash). More details about Hikvision nomenclature can be found here . Your camera has a push reset button Unplug the power supply. Press and hold the reset button. Plug the power supply back in whilst still holding the reset button. Keep holding the reset button for another 10-15 seconds. Release the button. Wait until the camera has rebooted. If your camera does not have a reset button As long as you remember your password, you should be able to reset and reboot your camera by logging into your camera. Click on the ‘Configuration tab’ Go to ‘Maintenance section’ Click on ‘Restore all parameters to default setting’ Click ‘Reboot’ (although most camera will reboot automatically at step 3) If your camera does not have a reset button and you cannot log-in If you cannot log into your device (presumably because you forgot your password), then you will need to follow the ‘ Password Recovery Procedure ’ #Hikvision; #Hardware; #Reset

ABOUT

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey G+ Icon
  • Grey YouTube Icon
  • Grey Pinterest Icon
  • Grey Instagram Icon

FOLLOW US

SUPPORT

CONTACT US

Armsec UK Limited

201 Ecclesall Road

Porterbrook House

Sheffield

S11 8HW, UK

Tel: +44 (0) 7484 719646

Tel: +44 (0) 114 2700329

Email: info@arm-sec.co.uk

Armsec UK Limited, a company registered in England and Wales with company number 10718174, whose registered address is at 201 Ecclesall Road, App 50, Sheffield, UK;

VAT Registration Number 279614365

kisspng-google-my-business-anthony-farol

Copyright Armsec © 2019