Armsec Support Forum

General discussion of network (IP) and analogue security cameras, NVRs / DVRs, remote viewing software and other video security equipment and accessories.

Here you can find useful information about a wide range of topics ranging rom the practical considerations on the selection, installation and maintenance of video security systems, to queries about specific brands (HikVision, Milesight, Dahua, Samsung (Wisenet), Trikdis etc.) and any technical FAQs about networking, PoE, models compatibility, IR and low light sensors capability, video analytics and face recognition features etc.

We regularly post updates about new product announcements, recommendations and practical tips, technological innovations as well as a vault of other useful information for people who are as passionate about security and video security in particular as we are. If you would be interested to receive regular updates, click here to subscribe.

If you cannot find a thread that provides an answer for what you are after, then we invite you to make a new post, which after being reviewed by our moderator, will be made available for other users to comment on.

If you have an issue related to an order you made with us or otherwise require technical support / consultation whether pre-sale or after-sale, then please use the Contact Us section to get in touch with us directly and out customer care team will be pleased to assist with any questions you may have.

Armsec

Oct 12, 2018

Edited: Jul 9, 2019

How to reset Hikvision password

There are a couple of ways you can reset the password on your Hikvision device. However, the simplest and most reliable method (which works for all Hikvision devices) is to use Hikivsion SADP Tool:

Download the latest version Hikvision SADP Tool
Ensure that your device is connected to your LAN
Open SADP Tool and click 'Search'
Select the device and click Forget Password

You might then see one of the following three pop-up windows.

1) If the pop-up requires a security code, please turn to method A.

2) If the pop-up requires encrypt file, please turn to method B.

3) If the pop-up requires encrypt file or key, please turn to method C.

Method A

Copy the Start Time and Device Serial No and send them to HIKVISION technical Support team., who will issue you with a security code. Use to code to reset your password to '12345'.

Method B

Click Export to save XML file, send the XML file to HIKVISION technical support team.

HIKVISION technical support team will return encrypt file or forward your request to local distributor. Choose the path of the encrypt file, input your new password and confirm, click Confirm and your password will be reset.

Method C

Take a photo of QR code and send it to HIKVISION technical support team.

HIKVISION technical support team will return key which consists of number and letter (8 bytes) or forward your request to local distributor.

#Hikvision; #Reset; #DIY