Milesight IP cameras and NVRs are best adapted to be used with IE (NB! not IE Edge). But if you use any different Browser (Google Chrome, Safari or Mozilla) then probably will not be able to use the 'Live View' feature when you log into your device unless you install an MS View plug-in.
In this guide we go through the main steps and troubleshooting the problem of not being able to use 'Live View'.
Step 1 - Download plug-in 'ActiveX'.
If you log into your device and see a black window where you live view from your camera should be, you need to install an MS View plug-in. Simply click on the word 'here'
on your screen to download a file called 'ActiveX' and follow the installation instructions.
Step 2 - Enable the Plug-in
Once you have got the plug-in installed but after refreshing the page you still cannot see the live view, this may be because your plug-in is by default deactivated, and you may need to manually enable it. The process various slightly depending on the Browser you use, so here we will look at what the process looks like in IE, Google Chrome, Mozilla and Safari.
IE - depending on the version you use you plug-in settings may be either in the 'Add-ons' section or 'Extensions'. Just click on the gear symbol in the top right corner of your IE browser, find the add-on called MSView and enable it.
Chrome - Getting the live view 'live' in Chrome is tricky as its newer versions block by default the Netscape Plugin Application Programming Interface (NPAPI) which is required for the operation of live view on Milesight devices. There are two ways you can solve it - you can either use an IE emulator (which is hopefully self-explanatory) or you can enable NPAPI manually. To do so - type chrome://flags/#enable-npapi in the address bar, find NPAPI and click 'Enable', then refresh the page with the live view.
Mozilla Firefox - As with Chrome, it may not work on newer Mozilla versions. The simplest solution - get an IE emulator or use an older version to configure the device.
Once the plug-in has been installed, click 'Plugin Module' in the top right corner, find MSView and click 'Enable'.
Safari - Go to 'Preferences' in the Safari menu => 'Security Tab' (or 'Plug-ins' tax, depending on the version you use) => enable extensions.
Step 3 - Calibrate the Camera
Ensure that your camera is in focus (details of how to do this we've in a different post).