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Armsec

Oct 12, 2018

Milesight - Plugin Installation - IE, Chrome, Safari, Mozilla

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Edited: Jun 18, 2019

Milesight IP cameras and NVRs are best adapted to be used with IE (NB! not IE Edge). But if you use any different Browser (Google Chrome, Safari or Mozilla) then probably will not be able to use the 'Live View' feature when you log into your device unless you install an MS View plug-in.

In this guide we go through the main steps and troubleshooting the problem of not being able to use 'Live View'.

Step 1 - Download plug-in 'ActiveX'.

If you log into your device and see a black window where you live view from your camera should be, you need to install an MS View plug-in. Simply click on the word 'here'

on your screen to download a file called 'ActiveX' and follow the installation instructions.

Step 2 - Enable the Plug-in

Once you have got the plug-in installed but after refreshing the page you still cannot see the live view, this may be because your plug-in is by default deactivated, and you may need to manually enable it. The process various slightly depending on the Browser you use, so here we will look at what the process looks like in IE, Google Chrome, Mozilla and Safari.

IE - depending on the version you use you plug-in settings may be either in the 'Add-ons' section or 'Extensions'. Just click on the gear symbol in the top right corner of your IE browser, find the add-on called MSView and enable it.

Chrome - Getting the live view 'live' in Chrome is tricky as its newer versions block by default the Netscape Plugin Application Programming Interface (NPAPI) which is required for the operation of live view on Milesight devices. There are two ways you can solve it - you can either use an IE emulator (which is hopefully self-explanatory) or you can enable NPAPI manually. To do so - type chrome://flags/#enable-npapi in the address bar, find NPAPI and click 'Enable', then refresh the page with the live view.

Mozilla Firefox - As with Chrome, it may not work on newer Mozilla versions. The simplest solution - get an IE emulator or use an older version to configure the device.

Once the plug-in has been installed, click 'Plugin Module' in the top right corner, find MSView and click 'Enable'.

Safari - Go to 'Preferences' in the Safari menu => 'Security Tab' (or 'Plug-ins' tax, depending on the version you use) => enable extensions.

Step 3 - Calibrate the Camera

Ensure that your camera is in focus (details of how to do this we've in a different post).

#plugin #Milesight #IPC #NVR #Setup

New Posts

CrzFrog
Dec 5, 2019
This post is for those people who want to use a Hikvision camera in a portrait orientation.
The situation I had was that I wanted to set the camera in a portrait orientation so that I can view part of the house and a narrow long driveway. After a few minutes on the phone with Armsec (massive thanks for that guys!) I’ve got it all sorted. So I thought that I would make this post for whoever may be interested in doing the same! I had a dome camera with a 3-axis adjustable lens. So the first thing I did was to pull the cover off and rotated the lens. It sorted half of the problem – now I could see the whole driveway but I had to turn my head side-ways to view it. So the next thing I did was to use what Hikvision calls ROTATE MODE and, as the name suggests, it flips the picture by 90°. Unfortunately, for some reason, the mode was disabled (greyed out) and I could not change it. So this is where the tech help was handy – following their instructions I updated the firmware (I wont go into detail here as I’ve seen there is a post on this already) and then temporarily switched off the default H.264+ compression in the Camera Configurations. I then rotated the picture! PS: Once you’ve flipped the picture you can set H.264+ back on if you choose to do so. Hope this helps!
6 comments
2
Armsec
6 days ago
Replacing a corroded Hikvision PoE Connector
We have recently had a few clients who have experienced some issues with PoE plugs on the pigtail of their Hik cameras, which resulted in the PoE connector failing to supply power / transmit signal. Typically, the problem appears after the PoE connector has been used outdoors for a couple of years without a proper waterproof insulation. Less often, the issue can be caused by physical damage, faulty waterproof and simple wear and tear. Unfortunately, Hikvision does itself provide any spare PoE connector replacements, so you will have to do a bit of a workaround. The process itself is, however, quite simple and does not require any prior engineering experience. So, here we will look at what you need to do if you have this issue. Step 1 – Make sure that you have all the necessary tools To get your camera up and running, you will need: Crimping tool Punch Down tool Cat5/6 Junction Box (punch-down type) Step 2 – Cut off the faulty PoE Connector Using a utility knife (or just a sharp knife) snip off the PoE connector on the camera, ideally as close to the connector itself as you can to leave you with a long enough cable. Step 3 – Strip an inch of the cable Using the crimper, strip back an inch of the cable to expose the 8 coloured wires within. Step 4 – Identify your wiring colouring Depending on the model you have the colouring may not follow the standard colouring, so you need to work out what wire colouring your model follows. You will need to use the wiring pattern of the T568B standard . Older Hikvision devices use the following colouring: Newer models may have the following colour scheme correspondence: Step 5 – Punch the wires into the corresponding slots Using the punch-down tool, place the exposed wires into the corresponding slots in the junction box (using the colour scheme tables above). The end result should look something like this. Step 6 – Connect the other RJ45 to the junction To complete the process, connect the other network cable to the junction. #Hikvision; #DIY; #PoE.
2 comments
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Armsec
Dec 14, 2019
Hikivsion Hardware reset
The process for resetting your Hikvision camera to default manufacturer’s settings depends on whether or not your camera has a push resent button. Most Hikvision camera that come with an in-built SD card slot (EDGE Memory) have a push button. In Hikvision model nomenclature the Edge memory is denoted by the letter ‘F’ (for Flash). More details about Hikvision nomenclature can be found here . Your camera has a push reset button Unplug the power supply. Press and hold the reset button. Plug the power supply back in whilst still holding the reset button. Keep holding the reset button for another 10-15 seconds. Release the button. Wait until the camera has rebooted. If your camera does not have a reset button As long as you remember your password, you should be able to reset and reboot your camera by logging into your camera. Click on the ‘Configuration tab’ Go to ‘Maintenance section’ Click on ‘Restore all parameters to default setting’ Click ‘Reboot’ (although most camera will reboot automatically at step 3) If your camera does not have a reset button and you cannot log-in If you cannot log into your device (presumably because you forgot your password), then you will need to follow the ‘ Password Recovery Procedure ’ #Hikvision; #Hardware; #Reset
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Armsec Support Forum

Milesight - Plugin Installation - IE, Chrome, Safari, Mozilla

This post is for those people who want to use a Hikvision camera in a portrait orientation.

Replacing a corroded Hikvision PoE Connector

Hikivsion Hardware reset