Armsec Support Forum

General discussion of network (IP) and analogue security cameras, NVRs / DVRs, remote viewing software and other video security equipment and accessories.

Here you can find useful information about a wide range of topics ranging rom the practical considerations on the selection, installation and maintenance of video security systems, to queries about specific brands (HikVision, Milesight, Dahua, Samsung (Wisenet), Trikdis etc.) and any technical FAQs about networking, PoE, models compatibility, IR and low light sensors capability, video analytics and face recognition features etc.

We regularly post updates about new product announcements, recommendations and practical tips, technological innovations as well as a vault of other useful information for people who are as passionate about security and video security in particular as we are. If you would be interested to receive regular updates, click here to subscribe.

If you cannot find a thread that provides an answer for what you are after, then we invite you to make a new post, which after being reviewed by our moderator, will be made available for other users to comment on.

If you have an issue related to an order you made with us or otherwise require technical support / consultation whether pre-sale or after-sale, then please use the Contact Us section to get in touch with us directly and out customer care team will be pleased to assist with any questions you may have.

CrzFrog

Oct 7, 2019

This post is for those people who want to use a Hikvision camera in a portrait orientation.

The situation I had was that I wanted to set the camera in a portrait orientation so that I can view part of the house and a narrow long driveway.

After a few minutes on the phone with Armsec (massive thanks for that guys!) I’ve got it all sorted. So I thought that I would make this post for whoever may be interested in doing the same!

I had a dome camera with a 3-axis adjustable lens. So the first thing I did was to pull the cover off and rotated the lens. It sorted half of the problem – now I could see the whole driveway but I had to turn my head side-ways to view it.

So the next thing I did was to use what Hikvision calls ROTATE MODE and, as the name suggests, it flips the picture by 90°. Unfortunately, for some reason, the mode was disabled (greyed out) and I could not change it.

So this is where the tech help was handy – following their instructions I updated the firmware (I wont go into detail here as I’ve seen there is a post on this already) and then temporarily switched off the default H.264+ compression in the Camera Configurations. I then rotated the picture!

PS: Once you’ve flipped the picture you can set H.264+ back on if you choose to do so.

Hope this helps!

6 comments

Armsec

Oct 8, 2019

Thanks for sharing!

#Hikvision #DIY #RotateMode

CrzFrog

Oct 9, 2019

Tnks for your help with this!

taylormattzom

Dec 4, 2019

@CrzFrog Thanks!

taylormattzom

Dec 4, 2019

Hi, I've got an issue with the rotate mode ... I have two cameras - one on the wall the other soffit - the one on the wall I want to rotate so that it looks down the driveway. When I check the pciture in the browser - all is ok but when I log into my synology, the picture is extremely pixelated and low quality.

Does anyone have the same issue?

CrzFrog

Dec 5, 2019

I think that's because synology makes it a bit more difficult to process and adjust for the rotation, so it basically flips the picture - so, say, if you have 2560 x 1600 resolution, when you use the corridor mode it just flips it to 1600 x 2560.

I think the best thing in that case would be to physically rotate the lens if your camera allows for it!

taylormattzom

Dec 5, 2019

@CrzFrog Thanks! Will try