Troubleshooting Guide

Connecting 3-rd party cameras to a Milesight NVR

In this guidance we will be looking at how to add a camera of a third-party manufacturer to a Milesight NVR. Milesight PoE NVRs support most ONVIF-compliant cameras, including cameras of such brands as Hikvision, Dahua, Axis, Panasonic, Samsung, Sony, Abus etc (a full list of ONVIF members can be accessed here).

However, depending on the model and manufacturer, you may need to take a few extra steps before the UPnP ‘kicks in’. The most common issue is that the NVR and the camera are not within the same IP segment.

You can access Milesight' own guide on this here.

Index

Step 1 - Identify your IP range

Step 2 - Assign IP address to your NVR

Step 3 - Assign IP address to your Cameras

Step 4 - Plug the PoE camera into a PoE port on the NVR

Step 5 - Locate the Camera via the NVR

Step 1 – Identifying your IP range (skip Steps 1 – 2 if your NVR is set up) ​

Open ‘Command Prompt’ and type ‘ipconfig’ (without speech-marks), which will show you your ‘Default Gateway’ and ‘IPv4 Address’ or ‘IPv6 Address’.

Your IP (‘IPv4 Address’ or ‘IPv6 Address’) will look something like this 192.168.X.X (first three numbers are your IP range and the fourth number identifies a particular device.

The format of your Default Gateway will look something like this 192.168.X.X.

Keep this window open for the next steps.

Step 2 – Assigning IP address to your NVR ​

Download ‘Smart Tools’ from Milesight website and install it on your PC. After you have plugged the power and connected your NVR via a network cable to your router, you should be able to see your device in the Smart Tools ‘NVR’ section.

1. Tick the box on the far left hand side of the NVR (ref 1)

2. Once ticked, ensure that your username and password are set to ‘admin’ and ‘ms1234’ (which are the default login details for all Milesight devices) (ref 2)

3. Go to the bottom of the window and change the IP address of the NVR so that the first three numbers are the same as your IPv4 / IPv6 as shown in ‘Command Prompt’ window

4. The fourth number should be unique, different from your IPv4 / IPv6 and can be any number from 1 – 255 (ref 3)

5. Change the Gateway to the same number as your ‘Default Gateway’ as shown in ‘Command Prompt’ window NB: Unlike IP, the Gateway number should be exactly the same as the ‘Default Gateway’

6. Finally, click the ‘Modify’ button to apply the changes (ref 5).

7. If after you click ‘Modify’ a warning window pops up that an IP conflict is detected, then choose a different fourth number for the IP address of your NVR and then click ‘Modify’ again.

Step 3 – Assigning IP address to your Cameras ​

Set your camera’s IP address – ensure that it is within the same segment (e.g. 192.168.1.20).

Depending on the model you have, you can do this in a number of ways. The simplest method is to connect your camera directly to your router via a network cable and power it up (a DC if available or PoE if not). Then, log into your camera via browser or a specialist tool (e.g. Hikvision SADP for Hikvision cameras) and set your camera’s IP address – make sure that the first three numbers are the same as those of your NVR.

Step 4 -Plug the PoE camera into a PoE port on the NVR

Step 5 - Locate the Camera via the NVR

Log into your NVR (type the IP address you set for it at Step 2 into your Browser) and click ‘Device Search’. Change ‘Select NIC’ to PoE and click ‘Search’. Your camera should appear in the list of devices – select the camera by checking the box next to it and click ‘Add’.

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