Forum Posts

Armsec
Jan 10, 2021
In Analogue CCTV
Unfortunately, this is a situation that we have encountered quite a few times – so this post will hopefully help people avoid the same problem. The typical scenario is: a client decides to buy a Hikvision camera online via our e-store without first consulting with any of our technical team members. After having done some due diligence (well done!), he decides to go ahead with a 5 MP analogue camera (say, a DS-2CE72HFT-F or DS-2CE56H0T-VPITF) and, to go with it, an HQHI DVR – e.g. DS-7208HQHI-K1. If the client had called us to discuss his choice of the cameras, we would have advised him that for a 5MP (or above) camera, he would need to get a DVR that supports recording (under an analogue signal format) of at least the maximum resolution of the camera. The logic is simple, if the camera is up to 5MP and your DVR can only go as far as 3MP, then the DVR would create a bottleneck, limiting the resolution of your home CCTV to just 3MP. Alas, the HQHI DVRs only supports up to 4MP at an AHD (Analogue High Definition) standard, so it would NOT be able to process video data of a 5MP camera at its maximum capacity (to check your DVR's resolution - just check its datasheet). Worse still, if you accidentally (or intentionally) switch the camera’s resolution from the default 4MP on that DVR to, say, 5MP to match the camera’s max resolution, your camera may disappear from the list of available cameras altogether and will no longer be accessible through the DVR. To reset the camera back from 5MP into 4MP you would need a DVR that can work at 5MP – such as a HUHI Turbo DVR – e.g. DS-7208HUHI-K1 (which you can also buy online here as well as a range of other Hikvision products). If you happened to have one, then you can reset the camera yourself (below are simple steps that you would need to take). However, typically, to resolve the issue we end up asking the client to send the camera back to us, resetting it for him and returning it again – a lot of hassle for everyone. All that can be avoided if the right DVR was bought in the first place. We looked at the differences between the two main Hikvision DVR models in one of our earlier posts. However, if you have any questions – don’t hesitate to give us a call to ensure that you are getting all the right things. Steps for lowing the resolution of a Hikvision analogue camera: Option 1 - If your DVR (supporting the set resolution of the camera) is connected to a monitor: Option 2 - resetting via DVR's Browser interface - log in to the DVR and click 'Configuration' then, click Video / Audio and there select the resolution option you need #Hikvision #TurboDVR #Troubleshooting #CameraResolution
Setting a camera resolution to exceed the resolution supported on the DVR content media
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Armsec
Sep 29, 2020
In General Discussion
Most IP cameras support PoE (power over ethernet) - so what it means - it means that the camera can be powered using the same twisted pair cable as is used to transmit video (and in some cases, audio) signal. There is, however, one but very significant condition - in order for PoE to work, the device your camera is connected to MUST be a PoE powered device. 99% of routers used for residential purposes (BT, Virgin, Vodafone etc.) are now PoE routers and they cannot therefore supply power over ethernet. If you plug your camera into such a router - nothing will happen, the camera will remain dead a Dodo. The same thing would happen (that, nothing...) if you plug the camera into a NON-POE NVR. So, what are your options: Option 1 (and most recommended) - get a simple PoE NVR. Hikvision DS-7604NI-K1/4P would be fine or, say, Dahua NVR5432-16P would work just fine. Option 2 - use a PoE injector or Switch - e.g. DS-3E0318P-E. Option 3 - use a 12VDC PSU.
Simple truth about PoE content media
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Armsec
Aug 28, 2020
In Network Video Recorders
A question that we inevitably get asked at least once a week is ‘what is the difference between Hikvision HUHI and HQHI DVR models’. The answer is surprisingly simple: the HUHI can record at a resolution of up to 8MP (HDTVI) VS 4MP of the HQHI; the HUHI has alarm outputs (4/1) VS HQHI that does not; the HUHI supports two-way audio with RCA I/O VS HQHI does not have audio terminals. Previously, the two DVR models also used different GUI – now it is the same. The HUHI is normally a bit more pricey than its HQHI counterpart, but if you have cameras 5MP or higher resolution, want to integrate audio or alarm system – then HUHI is the way to go.
Difference between Hikvision Turbo DVRs (DS-7204HUHI-K1 vs DS-7204HQHI-K1)? content media
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Armsec
Apr 14, 2020
In General Discussion
In the context of IP video security, port forwarding is one of the processes to make a camera or NVR accessible via an open port from anywhere in the world with an Internet access. An alternative method is P2P, which we have covered here and here. Although it is a pretty straightforward process, it may be difficult for someone who has not done this before. In its simplest, what port forwarding does is create an opening for outside access. The ports that you open enable people with who have the ‘keys’ access your network and pull data from it, such as video and audio data from your cameras. Step 1: Identify your IP Address The first piece of information you’re going to need is the IP address of your router. Before you can access your router, you'll need to have an Internet connection, both to show you the proper address and to allow you to connect to the router. If you use Windows OS: Click ‘Start’ In the ‘Start’ search bar type ‘cmd’ or ‘command prompt’ and press enter to open ‘Command Prompt’ Type ‘ipconfig’ in the Commands Prompt and press enter This will show you your ‘Default Gateway’ and ‘IPv4 Address’ or ‘IPv6 Address’ (4) If you use IOS, then have a look here, where we covered this step in some detail. Step 2: Configure Your NVR / Camera Network Settings Use a device scanner (such as IVMS for Hikvision) to identify your device’s settings change (if necessary) your device network settings in line with your router IP details. Step 3: Login to your Router Once you have assigned the IP to your NVR / Cameras, you need to login to your router through your internet browser. To do this, open your browser and enter the Gateway (router) IP address as a URL and press enter. You should see a log in page specific to your internet provider. Using your router’s username and password log-into your router. If you do not have this information, you’ll have to contact the maker of that router and have them walk you through the steps of getting a new one or resetting the router so you can use the original default login information. Step 4: Forward your port No two router pages look exactly the same, so you'll have to look around your router's page for the port forwarding section. In most cases, the easiest way for you to find this section is by checking your router's manual or online documentation. In your router settings, navigate to Network Setting (which, depending on your router model, can also be called ‘Advanced Settings’ ‘Port Management’ ‘Port Forwarding’, ‘Applications’, ‘Gaming’, ‘Virtual Servers’, ‘Firewall’, and ‘Protected Setup’ or similar). The port you are going to be forwarding is 80. The IP address to enter for all port forwarding is the IP address of your NVR (e.g. 192.168.1.9).
How to… Basic Guide to Port Forwarding content media
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Armsec
Sep 24, 2019
In Network Video Recorders
By way of a reminder: it is almost always unlawful to record audio in commercial properties or public places. For why this is the case - you can check here. However, if you have made up your mind that you need to have audio for your residential CCTV system and got both a camera and NVR that support audio recordings - then this is a short post on how to get it activated. >Before you Start Make sure that your camera supports audio function. A quick note about this is here. If the camera does not have a built-in mic, then get an in-line external active microphone. Download and install Hikvision client software: iVMS-4200 & iVMS-450 >Enable audio on the camera Step 1 - Log-into your camera Step 2 - Go to Configuration Step 3 - Click Video/Audio and set the video type to Video&Audio Step 4 - Go to Audio tab to set audio input to LineIn. > Enable audio on the Live View Page Step 1 - Go to Live View tab Step 2 - Enable the audio output by clicking the audio icon and adjust its volume. > Enable Audio on NVR Step 1 - Log-into your NVR Step 2 - Make sure that video footage is recorded on the NVR . Some guidance on this can be found here. Step 3 - In the Playback tab - click enable audio icon. #Hikvision #Audio #NVR #DIY
Hikvision: How to enable audio on an NVR content media
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Armsec
Jun 26, 2019
In IP Cameras
We have recently had a few clients who have experienced some issues with PoE plugs on the pigtail of their Hik cameras, which resulted in the PoE connector failing to supply power / transmit signal. Typically, the problem appears after the PoE connector has been used outdoors for a couple of years without a proper waterproof insulation. Less often, the issue can be caused by physical damage, faulty waterproof and simple wear and tear. Unfortunately, Hikvision does itself provide any spare PoE connector replacements, so you will have to do a bit of a workaround. The process itself is, however, quite simple and does not require any prior engineering experience. So, here we will look at what you need to do if you have this issue. Step 1 – Make sure that you have all the necessary tools To get your camera up and running, you will need: Crimping tool Punch Down tool Cat5/6 Junction Box (punch-down type) Step 2 – Cut off the faulty PoE Connector Using a utility knife (or just a sharp knife) snip off the PoE connector on the camera, ideally as close to the connector itself as you can to leave you with a long enough cable. Step 3 – Strip an inch of the cable Using the crimper, strip back an inch of the cable to expose the 8 coloured wires within. Step 4 – Identify your wiring colouring Depending on the model you have the colouring may not follow the standard colouring, so you need to work out what wire colouring your model follows. You will need to use the wiring pattern of the T568B standard. Older Hikvision devices use the following colouring: Newer models may have the following colour scheme correspondence: Step 5 – Punch the wires into the corresponding slots Using the punch-down tool, place the exposed wires into the corresponding slots in the junction box (using the colour scheme tables above). The end result should look something like this. Step 6 – Connect the other RJ45 to the junction To complete the process, connect the other network cable to the junction. #Hikvision; #DIY; #PoE.
Replacing a corroded Hikvision PoE Connector content media
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Armsec
Jun 14, 2019
In General Discussion
Guidance In this guidance we will be looking at the steps for setting up an external microphone on a Hikvision camera with an audio terminal block. Hikvision cameras have an audio terminal block if their product code ends with an 'S' suffix - e.g. DS-2132F-IS / DS-2732-IWS (excluding certain models with built-in mics) and most speed dome cameras (e.g.DS-2DE4225IW-DE). _________​ Index Preparing the microphone Configuring the microphone with Synology Configuring the microphone with a Hikvision NVR _________​ Step 1 - Preparing the microphone ​ First, you need to find the right in-line active microphone and prepare it for the installation. If the plan it to mount it outside, make sure that it is IP-rated or at least cover it from the elements. This microphone will require an external power supply, such as a simple 12V power supply. Now that you have the mic, you will need to make some adjustments to the cable in order to get it to work with your camera. By default, the microphone will come with a Phono RCA connector (shown in the picture below) You will want to remove this by cutting the cable here. Be careful, DON’T cut the end with the microphone on, or the wire that ends in the power supply, this will break the microphone. Once you have cut the end of the Phono wire, strip about an inch of the wire to reveal the copper, and center white wire. Separate the copper from the center. The copper wire will be the basis of the ground wire, and the white wire will be the 'Audio line in' wire. Step 2 Configuring the microphone with Synology ​ Synology makes it pretty easy to get a microphone working on a camera that you intend to use in conjunction with surveillance station. Once you have the microphone attached to the camera, add the camera to surveillance and make sure that the audio codec G.711 is selected, and enable audio recording in the recording settings Step 3 - Configuring the microphone on a Hikvision NVR It gets a little trickier with a Hikvision NVR as the cameras do not default to the correct settings for audio upon connecting the two. Now, you want to be doing this with a monitor and mouse directly connected to the NVR. Open up the menu and navigate to the 'Record' submenu. From here, on the left hand side click on the Parameters option. Now, select the camera with an attached microphone, and look at the stream type; this should be set to video & audio. Once this is set, and you've made all the other settings are as you expect them to be hit apply. Finally, click the more settings button and check the 'record audio' button. Now your camera should be capturing and recording audio through the microphone. #DIY #Microphone #StepByStep #Setup #Hikvision
Installing and using an external microphone content media
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Armsec
Apr 08, 2019
In General Discussion
This is a step-by-step guide to set up your new IP Mini CCTV system. For a quick-test installation, you may skip Steps 5-7. However, if you choose to do a quick-test installation, it is strongly recommended that you should then follow it up by the full installation, including changing log-in details and firmware upgrade. All Milesight devices come with a default username ‘admin’ and password ‘ms1234’. Therefore, to ensure that your video security system is not an easy target for hackers, you will need to change your log-in credentials before the system is put into operation. You should also upgrade the devices with the latest firmware and it is advisable that your regularly check for new upgrades to ensure that your system benefits from all the latest developments __________________ Before you begin Once you’ve received your CCTV package, double-check that all the parts have arrived. A good way to do this is by checking what packages you have against the order list. If everything seems in order, then proceed to the installation. You will not need any additional tools for the installation of the CCTV system, however, you are likely to need a power drill and a screwdriver to mount the cameras. Make sure that you have everything to hand before you start. Step 1 – Slotting HDD in NVR (A) Using the screwdriver (included in the package)(1) unscrew three small screws on the bottom (2)(3)(4) of the NVR and carefully take off the metal panel. _________________ (B) Slot your Hard Disc Drive (HDD) into the NVR. _________________ (C) Using four small screws (included in the package) fix the HDD to the internal plate of the NVR. _________________ (D) Put the metal panel back on the NVR and fix it with the three small screws on the bottom of the NVR. Step 2 – Connecting to LAN (A) Plug one of the network cables into a slot in your NVR marked ‘LAN’. _________________ (B) Plug the other end of the network cable into your router. _________________ (C) Plug a power cable into the slot in the NVR’s marked ‘DC’. _________________ (D) Take another network cable and plug one end into your camera. Repeat the process for each of your four cameras. _________________ (E) Plug the other end of the network cable connected to the camera to one of the slots in the NVR marked by numbers ‘1’ to ‘4’. Repeat the process for each of your four cameras. Step 3 –Setting up network connection Follow (A) step for Windows or (B) for IOS. _________________ FOR WINDOWS _________________ (A) To determine your router IP range: Click ‘Start’ In the ‘Start’ search bar type ‘cmd’ or ‘command prompt’ (1) and press enter to open ‘Command Prompt’ (2) Type ‘ipconfig’ in the Commands Prompt (3) and press enter This will show you your ‘Default Gateway’ and ‘IPv4 Address’ or ‘IPv6 Address’ (4) Your IP (‘IPv4 Address’ or ‘IPv6 Address’) will look something like this 192.168.X.X (first three numbers are your IP range and the fourth number identifies a particular device. The format of your Default Gateway will look something like this 192.168.X.X. All devices connected to your router should have the same Gateway. Keep this window open for next steps. _________________ FOR IOS _________________ (B) To determine your router IP range: Click on the Apple icon on the upper-left corner of the screen Scroll down and select ‘System Preferences’ Click ‘Network’ Click ‘Advanced’ and then select ‘TCP/IP’ Your IP (‘IPv4 Address’ or ‘IPv6 Address’) will look something like this 192.168.X.X (first three numbers are your IP range and the fourth number identifies a particular device. The format of your Default Gateway will look something like this 192.168.X.X. This should be the same as your Router IP. All devices connected to your router should have the same Gateway. Keep this window open for next steps. _________________ (C) Using a computer or laptop on the same network (i.e. connected to the same router), click here to download and install ‘Milesight Smart Tools’. Step 4 – Assigning IP Address to NVR (A) Open the ‘Smart Tools’ and click ‘NVR Tools’. _________________ (B) To change/assign an IP address to your NVR: Tick the box on the far left hand side of the NVR (1) Once ticked, ensure that your username and password are set to ‘admin’ and ‘ms1234’ (which are the default login details for all Milesight devices) (2) Go to the bottom of the window and change the IP address of the NVR so that the first three numbers (i.e. the numbers in red – 192.168.1.1) are the same as your IPv4 / IPv6 as shown in ‘Command Prompt’ window or ‘System Preference’ if you are using a Mac (3) The fourth number (i.e. the number(s) in green – 192.168.1.1) should be unique, different from your IPv4 / IPv6 and can be any number you may select from 1 – 255 (e.g. you can assign to your NVR 192.168.1.200) (3) Change the Gateway to the same number as your ‘Default Gateway’ as shown in ‘Command Prompt’ window or your router IP number as shown in ‘System Preference’ if you are using Mac. (4) NB: Unlike IP, the Gateway number should be exactly the same as the ‘Default Gateway’ Finally, click the ‘Modify’ button to apply the changes (5). _________________ (C) If after you click ‘Modify’ a warning window pops up that an IP conflict is detected, then choose a different fourth number for the IP address of your NVR and then click ‘Modify’ again. Step 5 – Updating firmware on NVR (A) To upgrade firmware on your NVR: Open the ‘Smart Tools’ and click ‘NVR Tools’ (1) Click on the ‘Upgrade’ button (2) and tick the box in the left-hand corner of your NVR (3) and then click ‘Firmware Online’ (4) If a new version of firmware is available, then click ‘Download’ (5). Make sure that the serial number of the new firmware matches your version of the NVR, which should be in the format of ’72.9.0.1’ _________________ (B) Once downloaded: In the same window, click ‘Downloads’ (1) and click on the icon ‘Select the firmware to upgrade NVR’ (2) Click ‘Upgrade’ (3) (make sure that the default log-in details are entered – ‘admin’ and ‘ms1234’ on the top right corner (4)). _________________ (C) The NVR will automatically reboot after the upgrade, which may take a couple of minutes. Step 6 – Updating firmware on cameras (A) Method 1: Log into your NVR by simply double-clicking the NVR in the ‘Smart Tools’ or clicking once on the internet explorer symbol. If the log-in page opens in Google Chrome, then use Method 2. Method 2: Open Internet Explorer or Safari and enter the IP address of the NVR that you assigned at Step 4(B) into the URL (1) and press enter. Enter your user name and password (i.e. ‘admin’ and ‘ms1234’) (2) and you should be taken to the setting and live feed of the NVR. (B) Click on ‘Click here to download and install the plug-in’ (1) and the follow the steps to install a plug-in. Once the installation is complete, click on the ‘Primary Feed’ to view the live feed (2). _________________ (C) To update firmware on your cameras via the NVR, you should first activate ‘Channel Access’: Click ‘Settings’ (1) Click ‘Network’ (2) Select ‘More’ (3) Select ‘Enable’ for ‘Channel Access’ (4) Click ‘Save’ (5) _________________ (D) To access your cameras: Click ‘Camera’ (1) Go to ‘Camera Management’ (2) Click on ‘Internet Explorer’ Icon (3) _________________ (F) Click here to download the latest firmware for your cameras – version ‘H.265 Series Camera (MS-Cxxxx-xxB)’ _________________ (G) To upgrade firmware on your cameras: Click ‘Maintenance’ (1) Click ‘Browse’ and select the downloaded firmware (2) Click ‘Upgrade’ (3) Step 7 – Changing security details (A) Change your password to your cameras first: Log into your camera (Step 6 (D)) Click ‘Configuration’ Click ‘Advanced Settings’ (1) and go to ‘Security’ (2) Click the ‘Edit’ Icon (3) Enter your new password (4) and click save (5) Repeat the process for all four cameras NB! All the cameras and NVR should have the same password _________________ (B) Once the password for the cameras has been changed, you would not be able to access these from your NVR until you have updated the authentication details. To do so: Log into your NVR (Step 6 (A)) Click ‘Settings’ (1) and go to ‘Camera’ (2) Click ‘Camera Management‘ (3) Select all of your cameras by ticking a box against each of the cameras in the left hand corner of the table (4) Click ‘Edit Authentication’ (5) and enter the new password Click save The authentication process can take a couple of minutes and you may need to refresh the browser to see the live feed. _________________ (C) Finally, to change your password on the NVR Login to the NVR (Step 6 (A)) Click ‘Settings’ Go to ‘System’ and then to ‘User‘ Select ‘Admin’ and ‘Edit Password’ Enter the new password (same as for the cameras) and click save Step 8 – Setting up access from smartphone or remote computer (A) Before a remote connection may be set up, the plug-and-play (UPnP) function should be activated. To do so: Log into your NVR (Step 6 (A)) Click ‘Settings’ (1) and go to ‘Network’ (2) (3) Select ‘UPnP’ (4) and then enable ‘UPnP’ (5) Click save (6) Write down or remember your ‘External Port’ number for HTTP (7) NB! Alternatively, you my do a manual port forwarding. However, it is technically a more complex process and therefore UPnP is recommended. _________________ (B) To access your NVR (and cameras) you need to know your public IP. To do so type and enter ‘My IP’ into Google search. This will show your public IP, which will look something like this: 90.243.121.115. _________________ (C) To access your NVR (and cameras) from any computer with an Internet connection: type into URL of your browser your public IP followed by ‘:’ (colon) and your NVR port that you have written down without spaces. It should look something like this: 90.243.121.115:21202 Enter your log-in details and you should see live feeds from all the cameras (after the plug-in has been installed). _________________ (D) To access your NVR (and cameras) on your smartphone. Download an App called ‘M-Sight Pro’ (from App Store for iPhones or our website for Android) Open the App and tap the settings symbol on the top left corner Select ‘Device Manager’ and tap ‘Add’ symbol on the top right corner Select ‘Add NVR’ Enter your Public IP in the ‘IP’ field (1) and your NVR’s port in the ‘HTTP Port’ (2) without colons or spaces Enter your password for the NVR (3) and click save symbol on the top right corner (4) #DIY #Setup #Hikvision #Milesight #StepByStep #Configuration
DIY Step-by-Step installation and set up  content media
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Armsec
Oct 12, 2018
In VMS Troubleshooting
Some details about Peer To Peer (P2P) set up What is P2P? P2P – Peer to Peer is a communication protocol used between electronic devices where either device can initiate the communication path. Why would I use P2P? P2P does NOT require users to forward the HTTP, server and RTSP ports, which makes it potentially more user-friendly and easy to set up. Why is required to set up a P2P connection? Hik-Connect P2P service, requires the NVR or DVR network settings to be configured with a correct IP address, subnet mask, default gateway and DNS server. How to Setup Hik-Connect P2P Service Step 1 - Using the console of the NVR or DVR, select System Configuration from the Main Menu. Step 2 - Select the Network Menu (1) from the left, click on the Platform Access tab (2) along the top. Step 3 - Enable the Hik-Connect P2P Service by placing a check in the Enable checkbox. Step 4 - If the address listed is not dev.hik-connect.com, check the Custom checkbox (4) to manually change the address to dev.hik-connect.com. Step 5 – Click the Apply Button in lower right corner. Step 6 – You will use the Verification Code to register the NVR or DVR to your Hik-Connect account using the iVMS4500 mobile app. Step 7 – The QR Code can also be used with the iVMS4500 mobile app to add the NVR or DVR to the mobile device. Troubleshooting The NVR or DVR may require a public DNS server. Searching the internet for public DNS servers will be the best way to find one. For example, these addresses are public DNS servers: 8.8.8.8 or 4.2.2.2 or 75.75.75.75 When using the Hik-Connect P2P service on the iVMS4500 app, the Cloud P2P option must be used. Hik-Connect P2P service requires an account. You can create an account using the iVMS4500 mobile phone app #P2P, #Hikvision, #Network
P2P Connection (common issues and troubleshooting)  content media
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Armsec
Oct 12, 2018
In Network Video Recorders
In this guide we will look at how to upgrade firmware on you Hikvision cameras and recorders. Step 1 – Identify your device To find out your device model – check its label or box it came in. If you don’t have the label, you can check the model by logging into the device via Hik-Connect. If that does not help, you can try to identify your device model using the Hikvision coding nomenclature: Step 2 – Download the latest firmware version to your PC. Using this link, download the latest Hivksion firmware version. Make sure that the firmware serial you download corresponds to the model of your device. If you use firmware for the wrong device you will see an error screen which states – ‘The type of upgrade file mismatches’ after installation. Step 3: Prepare the files for upgrade Once the download is complete, extract the digicap.dav file from the zipped folder and save it on the Desktop of your PC. Step 4 – Upload the file to your device Browse and log into your Hikvision device using Internet Explorer (NB! Not IE Edge), navigate to ‘Configuration’ tab and click ‘Maintenance’. Then click browse and select the .dav file you downloaded. Click upgrade. NB! In this way you can upgrade devices that are directly plugged into your router or switch. If you have cameras connected to an NVR, which is in turn connected to your router, then you would not be able to log into your cameras directly via browser, but you can use Virtual Host or USB stick to upgrade your cameras. #Hikvision #DIY #Upgrage #Firmware
How to update firmware on Hikvision devices  content media
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Armsec
Oct 12, 2018
In Network Video Recorders
Troubleshooting Guide Connecting 3-rd party cameras to a Milesight NVR In this guidance we will be looking at how to add a camera of a third-party manufacturer to a Milesight NVR. Milesight PoE NVRs support most ONVIF-compliant cameras, including cameras of such brands as Hikvision, Dahua, Axis, Panasonic, Samsung, Sony, Abus etc (a full list of ONVIF members can be accessed here). However, depending on the model and manufacturer, you may need to take a few extra steps before the UPnP ‘kicks in’. The most common issue is that the NVR and the camera are not within the same IP segment. You can access Milesight' own guide on this here. Index Step 1 - Identify your IP range Step 2 - Assign IP address to your NVR Step 3 - Assign IP address to your Cameras Step 4 - Plug the PoE camera into a PoE port on the NVR Step 5 - Locate the Camera via the NVR Step 1 – Identifying your IP range (skip Steps 1 – 2 if your NVR is set up) ​ Open ‘Command Prompt’ and type ‘ipconfig’ (without speech-marks), which will show you your ‘Default Gateway’ and ‘IPv4 Address’ or ‘IPv6 Address’. Your IP (‘IPv4 Address’ or ‘IPv6 Address’) will look something like this 192.168.X.X (first three numbers are your IP range and the fourth number identifies a particular device. The format of your Default Gateway will look something like this 192.168.X.X. Keep this window open for the next steps. Step 2 – Assigning IP address to your NVR ​ Download ‘Smart Tools’ from Milesight website and install it on your PC. After you have plugged the power and connected your NVR via a network cable to your router, you should be able to see your device in the Smart Tools ‘NVR’ section. 1. Tick the box on the far left hand side of the NVR (ref 1) 2. Once ticked, ensure that your username and password are set to ‘admin’ and ‘ms1234’ (which are the default login details for all Milesight devices) (ref 2) 3. Go to the bottom of the window and change the IP address of the NVR so that the first three numbers are the same as your IPv4 / IPv6 as shown in ‘Command Prompt’ window 4. The fourth number should be unique, different from your IPv4 / IPv6 and can be any number from 1 – 255 (ref 3) 5. Change the Gateway to the same number as your ‘Default Gateway’ as shown in ‘Command Prompt’ window NB: Unlike IP, the Gateway number should be exactly the same as the ‘Default Gateway’ 6. Finally, click the ‘Modify’ button to apply the changes (ref 5). 7. If after you click ‘Modify’ a warning window pops up that an IP conflict is detected, then choose a different fourth number for the IP address of your NVR and then click ‘Modify’ again. Step 3 – Assigning IP address to your Cameras ​ Set your camera’s IP address – ensure that it is within the same segment (e.g. 192.168.1.20). Depending on the model you have, you can do this in a number of ways. The simplest method is to connect your camera directly to your router via a network cable and power it up (a DC if available or PoE if not). Then, log into your camera via browser or a specialist tool (e.g. Hikvision SADP for Hikvision cameras) and set your camera’s IP address – make sure that the first three numbers are the same as those of your NVR. Step 4 -Plug the PoE camera into a PoE port on the NVR Step 5 - Locate the Camera via the NVR Log into your NVR (type the IP address you set for it at Step 2 into your Browser) and click ‘Device Search’. Change ‘Select NIC’ to PoE and click ‘Search’. Your camera should appear in the list of devices – select the camera by checking the box next to it and click ‘Add’. #Milesight #ThirdPartyDevices
How to add third-party cameras to Milesight PoE NVR content media
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Armsec
Oct 12, 2018
In Network Video Recorders
One of the recurrent issues with Hikvision NVR’s is the intolerable level of noise that it can produce, which may be ok if you place it a remote server room or attic in a thick cupboard but could cause real irritation if placed in a dining / bedroom, especially for people with higher sensitivity. Hikvision’s NVRs (such as DS-7608NI-K2-8P) is fitted with two 40mm cooling fans and a loud PSU PSU (KSA-180S2) with a 12v 5A rail, a 52v 2.5A rail, which together produce a whole range of nasty metallic noises that can get under one’s skin. In addition to just being loud, the fans operate at the maximum capacity at all times whether or nor it is required, rather than being temperature-controlled. BIG DISCLAIMER HERE – before you start playing around with the NVR – make sure that you have the necessary tools (including a voltmeter), comfortable with electricity and really want to gamble with warranty. If you answered 'NO' to at least one of those questions – then the best thing to do is to look for a noise-cancellation case for your Hik NVR. Step 1 - Fan replacement The primary culprit responsible for the excessive noise generation is Hik’s 40mm fan. The replacement of it with a quality 80-120mm fan, which you can get from any good PC store, would do the job. Make sure that the fan is properly fitted and oriented to supply enough air to the system, otherwise it may get damaged. The standard Hik fan look like this: Step 2 - Power Supply replacement The cooling fans of most Hikvision NVRs are powered by (KSA-180S2) PSU over two voltage rails –12v 5A rail and 52v 2.5A (PoE) so make sure that you get corresponding AC adapters. Cut the pigtail off the old PSU. Cut off the pin plugs on the replacement AC adapters. Connect the old PSU and the AC adapters via connector blocks (AKA Chock Blocks) Mount and wire the fan (glue / weld / cable ties) to the bottom of the NVR (+ use fan gaskets) – I would recommend drilling holes through the bottom of the NVR’s housing where the holes for the old fan are. If need be, cut a hole for the fan )or use the existing vents if possible) Use noise absorption material to further silence your NRV if necessary Finally, after the work is done, check the temperature stats (and keep it monitored for a few hours after you power it up) by logging into your NVR. - =>Configuration=>Storage Management=>Temperature. #NVR #Hikvision #CoolingFan #DIY #Setup
Noisy Hikvision NVR fans solution content media
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Oct 12, 2018
In Network Video Recorders
Before you start Prepare tools – you will need a screwdriver, brackets for rack mounting (optional), alarm cables (optional) and RJ45 cables. Think strategically where to position your NVR – Hikvision NVRs come equipped with two 40mm cooling fans that make quite a lot of noise when operational – so do not place the NVR anywhere in your bedroom or dining room,where the noise may (honestly) be quite irritating (we look at some DIY solutions to make the rather obtrusive steady white noise created by HIK NVR’s more tolerable here). Step 1 - Remove the cover from the NVR by unfastening the screws on the rear and side panel. Step 2 - Connect one end of the data cable to the motherboard of NVR and the other end to the HDD. Step 3 - Connect the power cable to the HDD Step 4 - Place the HDD on the bottom of the device and then fasten the screws on the bottom to fix the HDD. Step 5 - Power the NVR up by pressing the POWER button on the front panel. The Power LED should turn blue. Step 6 - Activate your NVR by setting an admin password via Web Browser, SADP or client software. This is a security feature ensuring you have your own unique password and you’re not using a default one making your system vulnerable. Step 7 - Follow the Wizard-Set-Up Steps & Configure your Network Settings Select your Language Set your NVR password for accessing the NVR & IP cams Select your time-zone Configure your IP settings (or accept the default) Click the box for the hard drive you want to initialize and press Intl. Once it’s formatted, move on to the next step. Select the Hik-Connect access (optional) and exit the Wizard Step 8 - Configure your recording settings - on the live view window, right lick the window and move the cursor to the Start Recording option, and select Continuous Record (by default) or Motion Detection Record. Select the camera to check that it is continuously recording (see pic). DON'T FORGET TO UPGRADE THE FIRMWARE ON YOUR NVR! #Hikvision #NVR #Setup #DeviceActivation
Installation and Set-up of Hikvision NVR (DS-76xx, DS-77xx series) content media
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Oct 12, 2018
In IP Cameras
The process for resetting your Hikvision camera to default manufacturer’s settings depends on whether or not your camera has a push resent button. Most Hikvision camera that come with an in-built SD card slot (EDGE Memory) have a push button. In Hikvision model nomenclature the Edge memory is denoted by the letter ‘F’ (for Flash). More details about Hikvision nomenclature can be found here. Your camera has a push reset button Unplug the power supply. Press and hold the reset button. Plug the power supply back in whilst still holding the reset button. Keep holding the reset button for another 10-15 seconds. Release the button. Wait until the camera has rebooted. If your camera does not have a reset button As long as you remember your password, you should be able to reset and reboot your camera by logging into your camera. Click on the ‘Configuration tab’ Go to ‘Maintenance section’ Click on ‘Restore all parameters to default setting’ Click ‘Reboot’ (although most camera will reboot automatically at step 3) If your camera does not have a reset button and you cannot log-in If you cannot log into your device (presumably because you forgot your password), then you will need to follow the ‘Password Recovery Procedure’ #Hikvision; #Hardware; #Reset
Hikivsion Hardware reset content media
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Oct 12, 2018
In IP Cameras
Milesight IP cameras and NVRs are best adapted to be used with IE (NB! not IE Edge). But if you use any different Browser (Google Chrome, Safari or Mozilla) then probably will not be able to use the 'Live View' feature when you log into your device unless you install an MS View plug-in. In this guide we go through the main steps and troubleshooting the problem of not being able to use 'Live View'. Step 1 - Download plug-in 'ActiveX'. If you log into your device and see a black window where you live view from your camera should be, you need to install an MS View plug-in. Simply click on the word 'here' on your screen to download a file called 'ActiveX' and follow the installation instructions. Step 2 - Enable the Plug-in Once you have got the plug-in installed but after refreshing the page you still cannot see the live view, this may be because your plug-in is by default deactivated, and you may need to manually enable it. The process various slightly depending on the Browser you use, so here we will look at what the process looks like in IE, Google Chrome, Mozilla and Safari. IE - depending on the version you use you plug-in settings may be either in the 'Add-ons' section or 'Extensions'. Just click on the gear symbol in the top right corner of your IE browser, find the add-on called MSView and enable it. Chrome - Getting the live view 'live' in Chrome is tricky as its newer versions block by default the Netscape Plugin Application Programming Interface (NPAPI) which is required for the operation of live view on Milesight devices. There are two ways you can solve it - you can either use an IE emulator (which is hopefully self-explanatory) or you can enable NPAPI manually. To do so - type chrome://flags/#enable-npapi in the address bar, find NPAPI and click 'Enable', then refresh the page with the live view. Mozilla Firefox - As with Chrome, it may not work on newer Mozilla versions. The simplest solution - get an IE emulator or use an older version to configure the device. Once the plug-in has been installed, click 'Plugin Module' in the top right corner, find MSView and click 'Enable'. Safari - Go to 'Preferences' in the Safari menu => 'Security Tab' (or 'Plug-ins' tax, depending on the version you use) => enable extensions. Step 3 - Calibrate the Camera Ensure that your camera is in focus (details of how to do this we've in a different post). #plugin #Milesight #IPC #NVR #Setup
Milesight - Plugin Installation - IE, Chrome, Safari, Mozilla  content media
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Oct 12, 2018
In IP Cameras
FAQ: "I want to mount a camera directly to a wall of my house or the soffit. Would I need to get a mounting bracket or a junction box?" This is one of FAQs we get asked quite regularly, so here we will have a quick look at the pros and cons of using a junction box as well as the installation steps. Most cameras (including Hikvision and Dahua) have a short lead attached to the body of the camera which you would need to accommodate on installation. Whilst it is normally ok as there is a small grove you can remove from the camera's base to feed the cable through, it can present a challenge for if the camera is to be mounted on a hard surface like brick, masonry or stucco. It is for this reason that many people choose to mount the camera on a junction box or wall-mount bracket. Not only it ensures a tight connection of the camera to the wall, but it also provides waterproofing for the RJ45 cable and any power cables and additional protection against tampering. So, the short answer is that yes, you can mount a camera without using a junction box or even a bracket (depending on the model), but you would just make the process needlessly complicated and the end result may be not aesthetically pleasing. If you've decided that you are going to mount your camera on a junction box, here is how to do this. Step 1 - Fix a Drill Template Sticker to the wall/ceiling Fix the drill template sticker (included with most mounts), to the place where you want to mount the camera. NB! From personal experience, if you use a Hikvision camera, it may actually be easier to just use the sticker for size reference and then use the actual bracket and a pencil to indicate where to drill the holes. Step 2 – Mount the junction box Mount the junction box to the wall / ceiling as shown on the sticker. Step 3 – Feed the cables through the holes To ensure a watertight connection, put the cables through the rubber membrane. Step 4 – Mount the camera Plug the cables into the camera and mount the camera on the junction box. Tighten up the screws and wipe the lens of any fingerprints if necessary. #DIY; #installation; #Bracket; #Setup; #IPC
Mounting a camera using a junction box / bracket content media
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Oct 12, 2018
In IP Cameras
There are a couple of ways you can reset the password on your Hikvision device. However, the simplest and most reliable method (which works for all Hikvision devices) is to use Hikivsion SADP Tool: Download the latest version Hikvision SADP Tool Ensure that your device is connected to your LAN Open SADP Tool and click 'Search' Select the device and click Forget Password You might then see one of the following three pop-up windows. 1) If the pop-up requires a security code, please turn to method A. 2) If the pop-up requires encrypt file, please turn to method B. 3) If the pop-up requires encrypt file or key, please turn to method C. Method A Copy the Start Time and Device Serial No and send them to HIKVISION technical Support team., who will issue you with a security code. Use to code to reset your password to '12345'. Method B Click Export to save XML file, send the XML file to HIKVISION technical support team. HIKVISION technical support team will return encrypt file or forward your request to local distributor. Choose the path of the encrypt file, input your new password and confirm, click Confirm and your password will be reset. Method C Take a photo of QR code and send it to HIKVISION technical support team. HIKVISION technical support team will return key which consists of number and letter (8 bytes) or forward your request to local distributor. #Hikvision; #Reset; #DIY
How to reset Hikvision password content media
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Oct 12, 2018
In IP Cameras
There can be many causes of a night-vision mode not working on a security camera, here we look at some of the most common ones along with simple troubleshooting options. 1. Night vision does not work at all First thing to check is whether your camera has an IR function at all. Solution: It will normally be obvious on a physical inspection of the camera – it would have small LEDs around its lens. 2. Night-vision would not activate There may be a few things that can be causing this issue: The IR mode would not kick in if the sensor detects that there is sufficient ambient light. This may be an issue if the camera is pointed directly at a source of light. Solution: position the camera so that its lens is not exposed to any direct source of light at night. If your security camera has an adjustable sunshade, slide it forward to block excess light – check this one for Hikvision cameras. Whilst new cameras normally have the ‘night-vision mode’ enabled by default, the mode may need to be manually turned on for some older models (e.g. some of Hikivsion and Honeywell cameras). Solution: go into camera's settings and make sure the mode is turned on. A common issue on some of the older Sony cameras used to be that the camera (or night-mode) would stop working altogether if you do not upgrade its firmware. Solution: Although we are not aware if the same issue occurs on Hikvision or Dahua cameras, it is always worth checking that you have the latest firmware. It is also likely to resolve any other image and flickering problems – check here for how to upgrade firmware. 3. Camera keeps turning on and off when IR is activated If your camera works fine during a day time and then turns off (or keeps turning on and off) at night, then one of the likely causes may be voltage drop. IR LEDs used by a camera in a night-mode consume more power than the camera uses during a day. Therefore if you exceed the recommended cable length to power the camera (or cable specs), you may experience voltage drops, resulting in image quality deterioration and complete deactivation of IR (or the camera itself) at night. Solution: Check your security camera specifications to make sure the extension cable run is in the proper range. If necessary, replace the cable with a shorter one or a cable with a higher copper composition (if you use a network cable). 4. Night-vision works but the picture is blurry Some cameras are not designed to give good quality clear night vision image, so there is very little you can do to make the image better, other than by adding more light (so that the camera does not rely on IR at all) or replacing the camera with a more suitable one. Solution: for Hikvision cameras look for ‘Darkfighter’ cameras which indicate that the camera is specifically designed for night-vision operation – like this one. If you have a varifocal camera, one thing to check is whether the focus and zoom setting are adjusted so that the camera can focus on a point of interest at night. Solution: check the settings to ensure that there is no de-focus issue. 4. Night-vision works but the picture is blurry If you see white spots or white haze when the IR is activated, then the most likely cause is IR light reflecting back into the camera lens. The light emitted by IR LEDs is quite bright (albeit not visible by human eye) so any flat, reflecting surface located close to the lens of the camera can reflect the light back causing the issue. Solution 1: If you have a varifocal camera, try to narrow the field of view by zooming on the object of interest (e.g. a door). The wider the angle of view the more likely the issue will appear. Solution 2: If there is something close in front of the camera (such as guttering or power unit panels), consider moving it or the camera or covering it with a non-reflecting fabric material to reduce the reflection. 5. Camera is positioned inside a shop and I can’t see anything through the window (A bit of school physics) IR light is a specific frequency of electromagnetic emission that will bounce off the glass (unlike visible light that goes though). So amounting a camera inside a building to check what is going on through the window… will not work. Solution: just don’t do this. 6. Reboot / Reset The “Golden Rule” in any IT troubleshooting – if something is not working for apparently no reason – try to reboot the device. When you reboot an IP camera, it will erase any cache files and recalibrate its settings, which may fix the problem. If a simple reboot did not work, consider doing a factory reset, which will reset the camera back to its default settings. More details on doing a reset can be found here. #Troublesheeting #IR #NightVision #Samsung #Hikvision
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Oct 12, 2018
In IP Cameras
In this guide we will look at how to upgrade firmware on your Milesight cameras and recorders. Upgrading firmware via Smart Tools Step 1 - Open the ‘Smart Tools’ and click ‘NVR / IPC Tools’ (1) Step 2 - Click on the ‘Upgrade’ button (2) and tick the box in the left-hand corner of your device (3) and then click ‘Firmware Online’ (4) Step 3 - If a new version of firmware is available, then click ‘Download’ (5). Make sure that the serial number of the new firmware matches your version of your device Step 4 - In the same window, click ‘Downloads’ (1) and click on the icon ‘Select the firmware to upgrade NVR / IPC’ (2) Step 5 - Click ‘Upgrade’ (3) (make sure that the default log-in details are entered – ‘admin’ and ‘ms1234’ on the top right corner (4). Step 6 - The device will then automatically reboot after the upgrade, which may take a couple of minutes. Upgrading firmware via browser Step 1 – Identify your device To find out your device model – check its label or box it came in. Step 2 – Download the latest firmware version to your PC - Using this link, download the latest Milesight firmware version. Make sure that the firmware serial you download corresponds to the model of your device. Step 3 – Install new firmware - Log-into your device using its external IP address via your preferred browser and click ‘Maintenance’ or ‘Camera Management’ tab. Step 4 - From there select ‘Firmware’ upgrade, click ‘’Choose File’ and select the file you downloaded at Step 2, click ‘upgrade’. (NB! If you try to install an incorrect firmware file, then after the installation you will see a pop up warning window saying ‘ERROR: INCORRECT SOFTWARE’.) Step 5 - The device will then automatically reboot after the upgrade, which may take a couple of minutes. #Milesight, #Firmware, #Installationtips
How to upgrade Firmware on Milesight IP Cameras content media
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Oct 12, 2018
In IP Cameras
In this guide we will have a look at how to quickly add and manage your camera via Hik-Connect, Hikvision’s device management software. Prepare your devices and Hik-Connect Download the latest version of Hik-Connect & upgrade your devices to the latest firmware version (we looked at how to do so in here). Method 1 - Adding devices via Hik-Connect APP Step 1 – Open Hik-Connect app on your smartphone Step 2 – Go to Home interface an tap the plus (+) icon at the top right corner Step 3 –Tap ‘Add by scanning QR Code’ (make sure to give permission for the App to use the camera of your smartphone) Step 4 – Scan the QR of your device NB! If you are not able to successfully add a device by scanning a QR code, you can instead use the manual input procedure to add your device. To do so, you need to input: Device domain name Server Port number HTTP Port Number User Name & Password Method 2 – Adding you device via browser If you are not able to use the App (which we would recommend in most cases) you can add your device via Browser: Step 1 – Type ‘www.hik-connect.com’ in your browser. Step 2 – Log-into your account using your username and password. Step 3 – Go to Device Management Step 4 – Click Add; Input your device Serial no. then click Search (make sure that the device is powered on and connected to the Internet). Step 5 – Input your device verification code, then click Add to finish. #Hikvision #HikConnect #Firmware
Adding a Camera to Hik-Connect content media
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